Customer Service Associate

4 days ago


St Petersburg, United States 24 Seven Talent Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in St. Petersburg, Florida. As a key member of our client's retail brand, you will be responsible for providing exceptional customer service to internal and external customers, including chain owners, independent customers, and sales consultants.

Key Responsibilities:

  • Provide exceptional customer service through direct interaction with customer accounts and sales team to perform product inquiries, order entry processing, and control.
  • Research and resolve complex customer issues using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
  • Utilize strong customer service skills to provide value-added services in a timely and accurate manner.

Requirements:

  • High School diploma or equivalent.
  • Outstanding telephone and interpersonal skills.
  • Excellent computer skills and proficiency with Microsoft Office.
  • Minimum 1 year of data entry experience required.
  • Ability to handle multiple tasks at one time with a high attention to detail.
  • Skilled at suggestive selling and providing alternative solutions to accounts.
  • Exemplary oral and written communication skills, in addition to phone etiquette.
  • Good judgment and ability to make independent decisions within department protocols.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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