Help Desk Technician

1 day ago


Ashland, Wisconsin, United States Northwood Technical College Full time
Service Desk Technician

Under the direction of the Service Desk Technician III, this position is responsible for the daily operation of the assigned campus/location computing environment. The successful candidate will provide technical support and assistance to students, faculty, and staff, ensuring the smooth operation of computer systems and networks.

Key Responsibilities:
  • Provide technical support and assistance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, networks, and software
  • Install, configure, and maintain computer systems and software
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with the Service Desk Technician III to prioritize and manage technical issues

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • 1-2 years of experience in a technical support role
  • Strong technical skills and knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills


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