Service Operations Specialist

7 days ago


East Syracuse, New York, United States HIDDEN LEVEL INC Full time
Hidden Level Inc.

Transforming Airspace Safety with Drone Detection Technology

We are a leading innovator in scalable drone detection and airspace technology. Our real-time data solutions enhance security across various environments, ensuring the safety of our communities.

About the Role:

We seek an Operations Engineer to join our Service Operations and Deployments group, supporting the acceleration of physical asset deployments and facilitating maintenance of deployed infrastructure through vital support services.

Key Responsibilities:
  • Conduct trade studies to recommend service models and solutions meeting operational requirements, including site survey, hardware deployment, health monitoring, and preventive maintenance activities.
  • Collaborate with cross-functional teams in manufacturing, supply chain, and engineering to implement new service processes, solutions, and systems.
  • Develop technical documentation, including work instructions, service manuals, and training materials for internal and external service representatives.
  • Serve as a bridge between Engineering Development and Service Operations teams to develop new capabilities and transition them into operations.
  • Administer software tools utilized by the Service Operations and Deployments group.
Requirements:
  • Bachelor's degree in an engineering discipline.
  • 5+ years of experience in service operations, with 2+ years in support roles.
  • Broad exposure to engineering disciplines, including software, hardware, mechanical, network, and manufacturing.
  • Familiarity with Python programming and Linux operating systems.
  • Experience managing cross-functional projects for continual process improvement.
  • Administrating software tools for service operations.
Benefits:
  • Competitive salary range: $90,000 - $110,000 annually.
  • Comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) matching, stock options, life insurance, and disability insurance.

Contact Information:



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