Concierge Care Team Lead

3 days ago


New York, New York, United States Allara Health Full time

We're seeking an experienced leader to join our team as the Concierge Care Team Lead. In this role, you will be responsible for scaling our Care Concierge team and providing exceptional customer and provider experiences.

This position offers a unique opportunity to grow and shape a critical business function. The estimated salary for this position is $150,000 - $220,000 per year, depending on location and experience. Compensation also includes equity, medical/dental/vision, 401(k), and unlimited PTO.

Job Description:

  1. Strategic Growth Planning: Align Concierge resourcing needs with overall Allara growth models
  2. Care Coordination: Partner with Clinical and operations leadership to ensure Concierge team is meeting the support needs of our growing provider network
  3. Team Leadership: Provide leadership on the direction and growth of the entire Concierge Team

Requirements:

  • 5+ years of experience leading customer support/practice management functions within a healthcare setting
  • Proven track record in a leadership role within a customer-facing environment
  • Strong understanding of telemedicine practices and the healthcare landscape

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