Outreach Team Lead

5 days ago


New York, New York, United States Village Care Full time

We are seeking an experienced Outreach Team Lead to join our team at VillageCareMAX in New York. As a key member of our operations department, you will play a vital role in ensuring the smooth day-to-day functioning of our outreach staff.

Job Description

Under the direction of the AVP of Operations, the Member Outreach Supervisor will be responsible for coordinating the scheduling, training, and workflow of the Outreach staff to ensure timely processing of all requests and inquiries.

The successful candidate will have excellent communication and organizational skills, with the ability to handle multiple tasks and projects simultaneously. Strong knowledge of healthcare operations and quality initiatives is essential, particularly in MLTC Quality, Star Methodology, and Medicare HEDIS Star measures.

We offer a competitive salary range of $65,000 - $85,000 per year, based on experience, plus a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Responsibilities
  • Coordinate the scheduling and training of Outreach staff
  • Ensure timely processing of requests and inquiries
  • Arrange appointments and health fairs to promote preventive care measures
  • Supervise hiring, training, and evaluation of Outreach staff
  • Manage multiple projects to improve MLTC Quality initiatives and Medicare risk scores
Requirements
  • 3+ years of experience in healthcare HMO, Medicaid, and Medicare
  • Strong knowledge of MLTC Quality, Star Methodology, and Medicare HEDIS Star measures
  • Excellent communication and organizational skills
  • Able to work independently and as part of a team

VillageCare offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply.



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