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Beauty Expert

2 months ago

Miami, United States Charlotte Tilbury Limited Full time
About Charlotte Tilbury Beauty

Founded by renowned makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories, scaling at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked-about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech, all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

The Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. This role will specifically focus on our free-standing store. Always representing the Charlotte Tilbury 5 Ps: Professional, Proactive, Passionate, Prescriptive, and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury's exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service.

This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience. The Part-Time Retail Artist is a 24-hour per week role.

Key Responsibilities
  • Sales:
    • Strive to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
    • Work collaboratively to achieve and exceed team and counter goals.
    • Create brand awareness through the sharing and demonstration of product knowledge.
    • Introduce new product launches.
    • Seat customers for a makeup service.
    • Demonstrate entrepreneurial spirit within the parameters of the Company guidelines.
    • Consistently promote the Tilbury Touch to customers.
  • Customer Service:
    • Lead by example at all times to promote the Tilbury Touch and exceptional customer service.
    • Deal with customer queries, using sound judgment and achieving positive outcomes.
    • Seat customers for a makeup service.
    • Work quickly and accurately in time-pressured conditions.
    • Take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Teamwork:
    • Assist in the execution of events, meeting both booking and sales goals.
    • Demonstrate a positive and cooperative approach towards work and colleagues.
    • Contribute to individual and team development plans through constructive feedback.
    • Maintain high standards of timekeeping to ensure team efficiency.
    • Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
  • Operations:
    • Ensure the store is customer-ready from open to close of business.
    • Maintain excellent hygiene standards, cleaning display units, tools, and testers throughout the day.
    • Assist with maintaining required inventory levels, including stock counts, rotation, and timely replenishment to ensure availability to customers.
    • Adhere to Company cash loss prevention procedures and security policies.
    • Implement visual merchandising, new launch displays, and collateral placement as directed by the management team.
    • Complete administrative tasks in a timely and accurate manner.
    • Raise operational issues for resolution in a timely manner.
  • Store and Retail Partner Relationships:
    • Establish and develop a cooperative and mutually respectful relationship with store retail colleagues.
    • Maintain store standards and policies at all times.
    • Proactively suggest win-win opportunities to drive sales within store colleagues.
    • Contribute to individual and team development plans through constructive feedback.
    • Maintain high standards of timekeeping on counter to ensure team efficiency.
    • Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.