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Laboratory Operations Coordinator

2 months ago

Palm Beach Gardens, Florida, United States Transcat Full time

Overview:

About Us

Transcat is a vibrant and forward-thinking organization recognized as a premier provider of calibration and compliance services across North America and beyond. With a workforce exceeding 1,000 professionals in various roles including technical, consulting, operational, sales, finance, and corporate, we have maintained our commitment to delivering on our Trust in Every Measure promise to our clients in critical sectors such as life sciences, aerospace, defense, energy, and utilities. Our employees embody Our Values daily, contributing to the meaningful, challenging, and transformative work we perform for our clients and the communities they serve. Are you prepared to become part of a company where your contributions truly matter and where you can advance your career?

What We Offer

  • Meaningful work
  • A culture rooted in values where colleagues support one another and collaborate effectively
  • Flexible work arrangements
  • Opportunities for training and development to enhance learning and career progression
  • Competitive salary and benefits package, including paid time off, health insurance, tuition reimbursement, retirement plans, stock purchase options, and more

Position Summary

The Laboratory Operations Coordinator will oversee laboratory support functions, repair center activities, and relevant processes that facilitate daily operations. This role is essential in achieving lab objectives and meeting customer expectations by leading Calibration Laboratory Support and Repair Center personnel. The Coordinator will ensure effective communication and collaboration across all Transcat departments and with our clients. Adherence to accepted business and technical practices, company policies, and procedures is crucial, as is the safeguarding of company and customer assets, equipment, materials, and information. Exceptional customer service skills, both in-person and via phone, are essential for this position.

Key Responsibilities:

  • Manage and streamline all daily administrative operations of the calibration service center, including receiving, shipping, pick-up/delivery, quoting, hold shelf, repair, external services, invoicing, and other administrative tasks.
  • Oversee daily administrative functions of the repair center, including parts inventory management, repair quotations, scheduling technician workloads, and additional administrative responsibilities.
  • Identify and resolve issues, ensuring appropriate interdepartmental collaboration for effective solutions. Follow up on all matters to ensure resolution.
  • Engage regularly with clients to address concerns and uphold a high standard of customer service excellence.
  • Perform all necessary administrative tasks to fill in gaps as required.
  • Coordinate building and vehicle maintenance as needed.
  • Assist in procuring supplies and parts, including issuing purchase orders as necessary.
  • Support the training and development of all department personnel.
  • Other duties as assigned.

Primary Objectives:

  • Exhibit a comprehensive understanding of laboratory systems, processes, and roles/responsibilities.
  • Ensure outstanding customer service.
  • Eliminate workflow bottlenecks in lab support.
  • Implement continuous improvement strategies to reduce waste and variability in administrative processes.
  • Demonstrate leadership skills necessary for training and developing laboratory administrative staff.
  • Acquire skills essential for advancement into other leadership positions within the organization.
  • Uphold Transcat's Quality Policy.

Qualifications:

Required Knowledge, Skills, and Abilities:

  • Strong communication and interpersonal skills are essential.
  • Ability to manage multiple tasks and priorities effectively.
  • Advanced organizational and time management capabilities.
  • Willingness to accept direction and learn from feedback.
  • Leadership and conflict resolution skills.
  • A valid driver's license is required.

Education and Experience:

  • A minimum of a High School Diploma or equivalent (GED) with 1-3 years of relevant experience in a commercial calibration laboratory or a comparable combination of education and experience, preferably in a technical setting.

Physical Demands:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the duties of this position, the employee is regularly required to sit, use hands to manipulate objects, and communicate verbally. The employee frequently reaches with hands and arms and occasionally stands and walks. The employee must regularly lift and/or move up to 25 pounds and may occasionally lift more than 25 pounds. Specific vision abilities required for this role include close vision, color vision, and the ability to adjust focus.

Work Environment:

The characteristics of the work environment described here are representative of those employees encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is typically moderate.

Equal Opportunity and Non-Discrimination:

Transcat is an equal opportunity employer and prohibits discrimination based on any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran, or membership in any other protected group or activity.

We will provide reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.