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Revenue Cycle Denials Manager

2 months ago


Tampa, Florida, United States SNI Companies Full time
Job Description

**Job Title:** Clinical Denials Specialist

**Job Summary:**

We are seeking a highly skilled Clinical Denials Specialist to join our team at SNI Companies. As a Clinical Denials Specialist, you will be responsible for conducting a comprehensive review of insurance denials and working with our Clinical Denials Nurses and Coding Denials Specialists to compile appropriate documentation and medical records to submit appeals or corrected claims in a timely manner.

Key Responsibilities:

  • Denial Management: Formulate strategy for prioritizing cases and maintain aging within appropriate ranges with minimal direction or intervention from Leadership.
  • Appeal Strategy: Reviews account history, remit, payer history, and state requirements to determine appropriate challenge and appeal strategy.
  • Documentation and Communication: Gathers and fills out all special appeal or payer required forms, composes and submits all required documentation (including appropriate medical records to support medical necessity) for a reconsideration, appeal, or retro authorization to the insurance carrier via payer portal, fax, etc...
  • Follow-up and Escalation: Follows up on submitted appeals through payer portal or phone calls to the payer, escalates issues in accordance with the department escalation policy.
  • Critical Thinking and Problem-Solving: Uses critical thinking skills to resolve aged and problematic accounts, follows account to timely resolution to include appropriate financial adjustment.
  • Collaboration and Communication: Interfaces with other departments to satisfactorily resolve issues related to appeals and initial denials, communicates with Pre-Cert team and/or medical office personnel to obtain pertinent information.
  • Knowledge and Compliance: Maintains a thorough understanding of operations and business unit processes/workflows including, but not limited to authorizations and referral requirements, and in/out-of-network insurances, maintains payer portal access and utilizes said portals to assist in reviewing commercial medical policies or LCD and NCD (local and national coverage determination) rules.
  • Trend Analysis and Reporting: Monitors for denial trends, works collaboratively with the revenue cycle teams to reduce revenue loss, helps identify issues from denials and appeals that might be avoided on future claims.
  • Leadership Support: Assist department leadership with research, analysis and special projects, attends necessary payer meetings to escalate denials issues.
  • Team Collaboration: Participate in huddle meetings and sharing the details of cases worked.

Qualifications:

  • Experience: Two years' recent experience in healthcare revenue cycle or prior authorizations for inpatient/outpatient, hospital/physician.
  • Skills: Experience in healthcare claims processing and proficiency with medical billing and remittance forms and processes, including 835 and 837 files, and UB04 and CMS-1500 (HCFA) forms, medical terminology.