Trailer Operations Manager

5 days ago


Houston, Texas, United States Nationwide Trailers Full time

**Job Title:** Trailer Operations Manager

We are seeking a highly skilled Trailer Operations Manager to join our team at Nationwide Trailers. As a key member of our operations department, you will play a pivotal role in managing the day-to-day activities of our trailer service division.

**Estimated Salary:** $65,000 - $85,000 per year

In this role, you will oversee the procurement of shop supplies, handle customer relations, write up major fabrication service orders, and manage complex repair orders. You will also be responsible for maintaining team relations, overseeing wages and efficiency, managing time-off requests, handling new sales internals, scheduling service tech jobs, and providing mentorship for technical issues.

As a Trailer Operations Manager, you will work closely with our service advisor to address customer inquiries and maintain high customer satisfaction. You will also track incoming/outgoing warranty related issues, order and document warranty related part claims, and work on warranty claims alongside the service advisor.

**Key Responsibilities:

  • Procure shop supplies, including metal towels, grease, brake cleaner, etc.
  • Manage inventory and ensure adequate stock levels for smooth operations.
  • Handle and resolve concerns from disgruntled customers with professionalism and empathy.

**Requirements:

  • 3+ years of experience in a similar role or industry.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and meet deadlines.

**What We Offer:

  • A competitive salary range of $65,000 - $85,000 per year.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.


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