Dining Service Representative

3 days ago


Westborough, Massachusetts, United States NexDine Full time
Overview

NexDine is a specialty dining service provider dedicated to delivering exceptional culinary experiences. We strive to empower our employees, foster creativity, and provide opportunities for growth.

Compensation

We offer competitive compensation commensurate with experience, with an estimated salary range of $30,000 - $45,000 per year, depending on qualifications and location in Westborough, MA. Benefits include a weekly paycheck via direct deposit, health, dental, and vision insurance, company-paid life insurance, and more.

Job Summary

The Dining Service Representative reports directly to the Chef or General Manager and is responsible for setting up and breaking down catering events, serving customers, and providing exceptional service. This role represents both the client and NexDine, requiring excellent customer service skills at all times.

Essential Functions
  • Serve food or beverages to customers and prepare or serve specialty dishes as required.
  • Take orders from customers for food or beverages.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure customers are satisfied with all aspects of service. Communicate with direct supervisor any customer service issues.
  • May collect payments from customers.
  • Assist with set-up/breakdown of all events.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up server station, clearing tables, and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service to include being attentive, approachable, greeting, and thanking customers.
Work Environment

This role operates in a kitchen environment where employees may be exposed to heat, steam, fire, and noise. The employee will frequently stand for long periods and push, pull, and lift items weighing 40 pounds or less.

Required Skills and Qualifications
  • High school diploma or equivalent
  • Previous experience in food service
  • Previous customer service experience


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