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Assistant Store Manager

4 weeks ago

Fountain Hills, Arizona, United States Palisades Store (Ftn Hills & Palisades) Full time

Job Summary:

The Assistant Store Manager is responsible for leading the daily operations of the sales floor at Palisades Store (Ftn Hills & Palisades) to help fund the Goodwill mission of ending unemployment.

Key Responsibilities:

  • Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
  • Ensures payroll costs and operating costs are managed to budget.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • Works to de-escalate customer situations while finding an appropriate solution.
  • Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partners with community businesses and organizations to promote Goodwill mission.
  • Serves as a Goodwill ambassador to the community.
  • Leads the day-to-day operations of the sales floor.
  • Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Processes complex sales transactions, including customer returns.
  • Ensures that Team Members are operating per company standards and procedures.

Requirements:

  • High School Diploma, GED, or equivalent work experience
  • One-year work experience in Retail Management required
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently

Benefits:

Eligible for a comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off.