IT Support Specialist
6 days ago
We are seeking a skilled IT Support Specialist to join our team at Old Colony YMCA. As an IT Support Specialist, you will be responsible for providing exceptional support to our end-users, ensuring their PC, printer, network, and mobile hardware and software needs are met.
About the RoleThis is a key position that requires excellent technical skills, strong communication skills, and the ability to work independently with minimal supervision. You will be working closely with our Director of IT, System Administrator, and CIO to ensure seamless delivery of IT services.
Key Responsibilities- Provide day-to-day user support through remote and onsite support emphasizing timely service and satisfaction: computer troubleshooting, password resets, file shares, internet issues, email, printer installs, malware/virus removal, sites down, WiFi issues, etc.
- Develop and implement solutions with knowledge of prioritization. Document and track through timely completion in the Ticketing System.
- Apply techniques to protect data through physical security, anti-virus methods, and data backup and recovery for individual PC's.
- Maintain inventory of computer equipment and parts, keep server room orderly and labeled.
- Monitor industry developments and trends in PC's, networking and communications hardware and software.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of experience in IT support role.
- Excellent technical skills, including knowledge of PC hardware and software, networking, and operating systems.
- Strong communication and problem-solving skills.
- Ability to work independently with minimal supervision.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to ApplyIf you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to us.
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