Information Technology Support Specialist

6 days ago


Brockton, Massachusetts, United States Old Colony Elder Services Full time

**About the Role**

Old Colony Elder Services (OCES) seeks a skilled IT Support Specialist/Help Desk to join our team. This role will be responsible for providing technical assistance and support to our users, ensuring a smooth and efficient experience.

**Key Responsibilities:**

  • Provide technical support and assistance to users with application-related and equipment-related problems.
  • Assist with the installation of new hardware and software.
  • Track help desk requests and ensure timely closure.
  • Collaborate with the team to provide support to onsite and remote users.
  • Troubleshoot hardware and software issues.

**Requirements:**

  • Associates degree in computer-related discipline (bachelor's degree preferred).
  • Current IT certifications (e.g., CompTIA A+, CCNA, Microsoft Fundamentals) preferred.
  • Experience in a networking environment.
  • Ability to assess issues and determine the best course of action.
  • Ability to learn new applications and technologies.
  • Excellent troubleshooting and computer skills.
  • Knowledge of Citrix and Virtual environments, as well as database concepts.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Excellent benefits package, including health benefits, paid time off, and company-paid LTD and life insurance.
  • A 35-hour workweek with flexibility and a hybrid work environment.

Apply Today

OCES is an equal opportunity employer and welcomes applications from qualified individuals. We are committed to creating an inclusive and diverse work environment.

We are an open, welcoming organization that respects our diversity and encourages all qualified persons to apply.



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