Computer Solutions Technician III

2 weeks ago

Columbia, South Carolina, United States Howard Community College Full time
Job Summary

We are seeking a highly skilled and experienced Computer Solutions Technician III to join our User and Network Services team at Howard Community College. As a key member of our team, you will be responsible for providing technical support and maintenance for our desktop equipment, software, and network infrastructure.

Key Responsibilities
  • Provide technical support and maintenance for desktop equipment, software, and network infrastructure
  • Diagnose and resolve desktop problems in faculty and staff areas
  • Install and test new desktop equipment and software
  • Maintain network connectivity for all staff desktop equipment
  • Assist with the technical aspect of EOP functions
  • Deploy system images using Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS)
  • Deploy software, system preferences, and printers using Group Policy
  • Manage administrator right escalation using DefendPoint Privilege Management
  • Install and test telephone and data cabling and jacks throughout the campus
  • Evaluate desktop equipment to determine hardware and software compatibility
  • Diagnose and assist in resolving network connectivity problems throughout the college campus
  • Perform advanced phone system installations and upgrades for both software and hardware
  • Perform all account moves, adds, and changes to the college's phone and voicemail system
  • Troubleshoot all advanced phone system issues, including hardware and LAN/WAN/MAN links
  • Provision, deploy, and troubleshoot optical network terminals (ONTs) in GPON-enabled buildings
  • Maintain various record databases, including desktop equipment, phones (E911), and printers
  • Manipulate Active Directory environment for account management, computer locations/inventory, permissions, and role-based deployments
  • Utilize the Identity Management services for staff and faculty password resets
  • Maintain Desktop Support Group (DSG) application, print, imaging, DHCP, WSUS, servers (physical and virtual), and associated storage devices, including equipment and software installation, upgrades, and patching
  • Manage staff print services
  • Create and maintain staff desktop, laptop, and tablet images, develop scripts to automate installs and task sequences
  • Assign/reserve IP addresses and ranges, maintain MAC address filter
  • Approve security updates, revoke problematic patches, and integrate third-party software patching
  • Manage adjunct and shared workspaces using Faronics Deep Freeze for security
  • Maintain and deploy anti-malware software on desktops and mobile devices
  • Manage Tripwire servers for Payment Card Industry (PCI) compliance - perform health checks, review changes, backup databases as needed
  • Image and deploy PCI desktops and laptops, document procedures and changes, review and implement security requirements
  • Develop materials and provide individual and group technology training for staff and faculty as needed
  • Supervise when the Computer Solutions Manager is unavailable and train part-time interns and volunteers
  • Evaluate and provide hardware and software recommendations for campus deployment
  • Account for all core work in the current call tracking database, including documented status and resolution information, while tracking time worked
  • Document and maintain processes and procedures on the shared network drive
  • Provide status reports to management
  • Perform other duties as assigned
Requirements
  • Associate's degree in CS or related program and two years of experience in technical computer field required or an approved combination of education, training, and experience with 4 years of directly related work experience with computer administration
  • Thorough functional knowledge of current Microsoft Windows desktop operating systems and Microsoft application suites
  • Thorough functional knowledge with imaging programs
  • Thorough functional knowledge with automated deployment tools of MS software/OS
  • Thorough functional knowledge of current desktop equipment hardware
  • Working knowledge of Power Shell and/or Visual Basic for scripting
  • Working knowledge of virtual environments
  • Thorough knowledge of Ethernet networking protocols
  • Working knowledge of Dynamic Host Configuration Protocol
  • Working knowledge of domain naming systems
  • Working knowledge of Microsoft Active Directory
  • A+ Certified and Network+ required or obtained within the first year of employment
  • Working knowledge of hand tools and electrical safety procedures
Working Conditions
  • Lifting desktop equipment up to 75-lbs. transporting desktop equipment up to 200 lbs. on carts. Moving furniture to access desktop equipment
  • Work areas sometimes include close quarters such as closets, ceilings, and crawl spaces
  • Weekend on-call status when needed. Approximately once every two months
  • Exposure to electromagnetic radiation, ozone, and laser light
  • May be exposure to high voltage electricity and high temperature components as well as soldering tools
  • Occasional overtime required
  • Hours as assigned, including the possibility of evening or weekend coverage
  • May occasionally travel to other HCC campus sites
Benefits

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution, and The ORP, a 403(b) with a 7.25% employer contribution only.

Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

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