Customer Experience Coordinator
3 days ago
Job Title: Customer Experience Coordinator
Estimated Salary: $45,000 - $65,000 per year
About Our CompanyDowntown Auto Center is a reputable auto repair and maintenance center with a reputation for excellence in customer service. We offer a supportive work environment, ongoing training, and opportunities for advancement.
Job DescriptionWe are seeking a charismatic Customer Experience Coordinator to lead our customer-facing initiatives. The successful candidate will have excellent communication skills, a warm personality, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Coordinate customer interactions, resolving issues promptly and professionally.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with service technicians, sales teams, and other departments to ensure seamless customer experiences.
- Monitor and analyze customer feedback to identify areas for improvement.
- Provide exceptional support to customers through phone, email, and in-person interactions.
Requirements:
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work effectively in a fast-paced environment with multiple priorities.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Able to build strong relationships with customers, colleagues, and vendors.
We value diversity and inclusion at Downtown Auto Center and promote equal employment opportunities.
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