Customer Experience Leader
3 days ago
B Star Bar, a prestigious San Francisco restaurant group, is seeking a seasoned leader to elevate the customer experience in our Inner Richmond location. As a key member of our management team, you will have the opportunity to drive success, grow professionally, and contribute to the company's advancement.
Main Responsibilities:
- Lead FOH staff, including recruiting, training, scheduling, reviewing, and mentoring.
- Develop and implement procedures to ensure seamless FOH operations and deliver exceptional customer service.
- Collaborate with the Executive Chef to develop and implement revenue-growth strategies.
- Analyze KPIs and business factors to identify areas for cost savings.
- Present sales and FOH metrics to Executive Management, offering actionable recommendations to achieve departmental goals.
- Model professionalism, demonstrate integrity, and make informed decisions.
- Maintain FOH equipment and facilities to ensure cleanliness, functionality, and compliance with health and safety regulations.
Requirements:
- At least two years of FOH experience or hospitality background.
- Demonstrated ability to be adaptable in leadership roles.
- Proven track record of meeting and exceeding goals.
- Strong leadership skills to drive accountability and customer service excellence.
- Availability to work varied shifts, including mornings, afternoons, evenings, and weekends.
Preferred Skills:
- Proficiency in accounting software (Food Services Solutions DayCap, Intuit QuickBooks).
- Familiarity with analytical software (Xtra Chef, Toast).
- Experience with word processing software (OneNote, Google Docs, Microsoft Word).
Employee Benefits:
- Competitive salary: $72,000 - $75,000 per annum, based on experience.
- Comprehensive medical and dental insurance.
- 2-week PTO in the first year, increasing to 3 weeks after two years.
- Quarterly health and mobile phone expense reimbursements.
- Pre-tax transportation benefit.
- Opportunities for ongoing professional growth and development.
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