Automotive Customer Experience Manager

3 days ago


Oakland, California, United States Downtown Toyota of Oakland Full time
About Us

Downtown Toyota of Oakland is committed to providing an exceptional customer experience. We offer a highly competitive compensation package and provide opportunities for growth and development.

Job Summary

The Service Advisor will be responsible for overseeing service orders, ensuring customer satisfaction, and managing the service department.

Responsibilities

Primary Responsibilities:

  • Oversee service orders and flow of Drive Lane
  • Ensure customers receive prompt, courteous, and effective service
  • Take ownership of customer experience

Secondary Responsibilities:

  • Provide concierge support for owner inquiries
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
Requirements

We are looking for an organized and friendly individual with excellent communication skills. Demonstrated ability to manage others, strong time management skills, and a professional appearance are essential. A clean driving record and valid driver's license are also required.



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