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Reception Specialist

2 months ago

Traverse City, Michigan, United States TPG Hotels & Resorts Full time

Guest Services Representative

TPG Hotels & Resorts

Position Overview

As a Guest Services Representative, you will play a crucial role in ensuring an exceptional experience for our guests. Your primary responsibilities will include welcoming and registering guests, providing outstanding service throughout their stay, and efficiently managing the check-out process.

Key Responsibilities

  1. Warmly greet and assist all guests at the Front Desk, embodying the hospitality standards of TPG Hotels & Resorts.
  2. Efficiently handle check-ins and check-outs, ensuring a smooth and pleasant experience for all guests.
  3. Maintain effective communication through the telephone, addressing guest requests promptly.
  4. Manage inquiries regarding hotel services, amenities, and local attractions with professionalism.
  5. Deliver guest items such as luggage and packages as requested, ensuring timely and courteous service.
  6. Stay informed about property amenities and local events to provide guests with relevant information.
  7. Exhibit initiative in job performance, anticipating guest needs and addressing them proactively.
  8. Maintain composure and professionalism in high-pressure situations.
  9. Demonstrate effective listening skills to understand and resolve guest concerns.

Qualifications

We are looking for individuals who are dedicated to providing exceptional service and possess strong interpersonal skills. A friendly demeanor and the ability to handle multiple tasks efficiently are essential for success in this role.