Practice Manager

4 weeks ago

Bridgeport, Connecticut, United States Optimus Healthcare Full time

At Optimus Healthcare, we are seeking a highly skilled and experienced Practice Manager to join our team in one of our Bridgeport outpatient clinics. As a key member of our operations team, you will be responsible for aiding, directing, planning, coordinating, and supervising the operations within the designated site.

The Practice Manager will assist senior leadership with long-term planning of priorities to maintain operations, ensuring activities are appropriately integrated into the strategic direction, as well as the mission and values of the organization. This includes ensuring compliance with regulatory agencies such as the Joint Commission, HRSA, and the Connecticut Department of Public Health.

Key Responsibilities:

  • Enforce Optimus' mission and strategic vision and PCMH model.
  • Recommend operational improvements to improve efficiency, effectiveness, and patient experience.
  • Supervise and serve as a resource for the daily operations and activities of the site, including managing and oversight of clinician patient schedules, daily front office staffing and responsibilities, patient access, patient continuity, and patient flow.
  • Analyze data, including visits per clinician/site, no-show rate, next day appointment, payor mix, and implement changes to improve operations and quality of care provided.
  • Establish goals, objectives, and procedures for improving operations, including increasing the number of visits for the site, patient experience, and customer service.
  • Work closely with the Human Resources Department on recruitment of front office staff, staff development, and employee performance standards.
  • Assist with the business and financial affairs of the site and contribute to the fiscal management in conjunction with the Finance Department.
  • Collaborate with the site clinical leader to ensure medical records are completed and closed in the time required in accordance with Optimus policy.
  • Oversee front office staff regarding their responsibilities, including registration, insurance information/verification, patient flow/recalls, and customer service.
  • Collaborate with the Billing Department to provide training and weekly auditing of front office staff to ensure the quality and accuracy of registration information obtained to bill clean claims.
  • Collaborate with the site clinical leader and nurse manager to improve the efficiency of the site, productivity, patient experience, and the delivery and quality of care.
  • Collaborate with the site clinical leader and clinicians on panel management, population health, and care gap closure.
  • Collaborate with the site clinical leader and nurse manager to resolve issues relating to patient safety, care, and service and to assist clinical care teams in meeting operational aspects of its goals and objectives.
  • Conduct monthly staff meetings to ensure staff are informed of organizational activities, including new and updated policies and procedures, new hires, and projects.
  • Meet and collaborate frequently with site clinical leader and nurse manager to review data and ensure operational efficiency, excellence patient experience, and staff satisfaction.
  • Enhance operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
  • Ensure practice compliance with all regulatory agencies governing health care delivery and the rules, regulations, or guidance of accrediting bodies.
  • Encourage community education by participation in health fairs and events to promote awareness.
  • Assist with the organization's marketing activities to promote Optimus, increase the number of patients served by the site, thereby improving the quality of care of the communities served.
  • Represent the site as necessary at meetings with organizations serving the communities we serve and government agencies.
  • Work with staff in resolving administrative issues and keep lines of communication open with staff to ensure high employee morale and a professional, healthy work environment.
  • Enforces front office cash collection policy and procedure by ensuring the daily balancing of cash collections for submission to the Finance Department.
  • Maintain a thorough working knowledge of all aspects of Practice Management System.
  • Ensure staff addresses patient no-shows to ensure compliance with such patients' preventive and chronic care needs.
  • Responsible for complaints of patients of the site related to operations, including tracking and timely resolution of complaints in accordance with policy.
  • Work closely with the Quality Department to ensure continuous Joint Commission readiness and to address survey concerns in a timely manner.

Requirements:

  • Professional positive attitude, vision, understanding of customer service principles, trustworthiness, and excellent interpersonal skills to successfully accomplish tasks necessary to meet high standards of ethical and social responsibility required by this position.
  • Bachelor's degree preferred, or an associate degree with 5 years' supervisory experience.
  • Five years' experience in the medical field. Experience in Health Care Practice Management Systems. Outpatient operation experience and Federally Qualified Health Center experience a plus.
  • Bi-lingual Spanish/English helpful.

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