Flooring Customer Service Representative
2 days ago
The Customer Service Representative (CSR) is a vital role at Romanoff Renovations, responsible for fostering strong relationships with customers, installers, office managers, and The Home Depot within designated regions. This position encompasses all aspects of customer service, ensuring a seamless experience from initial contact to post-installation support.
Key Responsibilities:- Develop and maintain positive relationships with customers, installers, and office managers
- Provide exceptional customer service, addressing inquiries and concerns in a timely and professional manner
- Collaborate with cross-functional teams to resolve customer issues and improve overall service quality
- Stay up-to-date on product knowledge, installation processes, and company policies to effectively communicate with customers
- Contribute to the development and implementation of customer service strategies and initiatives
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in customer relationship management software and other relevant tools
- High school diploma or equivalent required; degree in a related field preferred
Romanoff Renovations is committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your application.
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Riverside, California, United States Romanoff Full timeAbout Romanoff RenovationsRomanoff Renovations is a leading provider of flooring installation services, recognized for its commitment to excellence and innovation. With 37 offices across the East and West coasts, we offer a unique blend of national reach and local expertise.Job SummaryThe Customer Service Representative (CSR) plays a critical role in...
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