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Patient Financial Coordinator

2 months ago

Peoria Illinois, United States OSF HealthCare Full time
Job Summary

We are seeking a skilled Patient Financial Navigator to join our team at OSF HealthCare. As a key member of our healthcare team, you will play a vital role in ensuring that each patient has a complete and accurate medical record, including patient demographics, insurance coverage, and registration precision.

Key Responsibilities
  • Determine a patient's payer source, including obtaining authorization from the payer and identifying if services need an authorization, referral, or pre-determination.
  • Assist patients with questions on existing bills or invoices and provide financial education to patients to provide clarity regarding their estimated out-of-pocket expenses and bill pay options.
  • Communicate clearly and concisely with peers, supervisors, payors, physicians, patients, and other departments.
Requirements
  • Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting.
  • Excellent interpersonal and communication skills, solid computer skills, including proficiency with Microsoft software, and strong analytical and problem-solving skills.
Preferred Qualifications
  • Bachelor's Degree in Business Administration or Healthcare related field.
  • Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community-based background.

OSF HealthCare is an Equal Opportunity Employer.