Customer Service Professional
3 weeks ago
About the Job:
We are seeking a skilled Customer Service Professional to join our team in Spring, TX. The ideal candidate will have a strong background in customer service and be able to handle a high volume of phone calls and emails.
Responsibilities:
- Providing exceptional customer service to utility customers over the phone or via email
- Answering questions about utility policies and programs
- Handling complaints and resolving issues in a timely and professional manner
- Processing monthly bills, making adjustments as needed
- Entering data into the billing system for accuracy
- Investigating billing discrepancies and processing past due notices
- Coordinating with meter readers and field personnel to maintain accurate account information
Requirements:
- 1 year of customer service experience
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Basic computer knowledge
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Working Conditions:
- 8 hour shift
- Weekends as needed
Pay: $16.00 per hour
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