Customer Service Professional

3 weeks ago


Spring Valley, Nevada, United States PrideStaff Full time

About the Job:

We are seeking a skilled Customer Service Professional to join our team in Spring, TX. The ideal candidate will have a strong background in customer service and be able to handle a high volume of phone calls and emails.

Responsibilities:

  • Providing exceptional customer service to utility customers over the phone or via email
  • Answering questions about utility policies and programs
  • Handling complaints and resolving issues in a timely and professional manner
  • Processing monthly bills, making adjustments as needed
  • Entering data into the billing system for accuracy
  • Investigating billing discrepancies and processing past due notices
  • Coordinating with meter readers and field personnel to maintain accurate account information

Requirements:

  • 1 year of customer service experience
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Basic computer knowledge

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Working Conditions:

  • 8 hour shift
  • Weekends as needed

Pay: $16.00 per hour



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