Multi-Location Therapy Operations Manager

1 week ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time

Position Overview

The Regional Practice Administrator role at Massachusetts General Hospital's Physical & Occupational Therapy Department is focused on managing operations across multiple sites. This position is essential for ensuring the smooth functioning of a dedicated team of clinicians and patient service coordinators.

Role Responsibilities

The organization seeks a full-time administrator to oversee the administrative functions of five distinct Physical & Occupational Therapy practices:

  • MGH Main Campus
  • MGH Charlestown Healthcare Center
  • MGH Chelsea Healthcare Center
  • MGH Revere Healthcare Center
  • MGH West

General Overview

The Practice Administrator will be responsible for enhancing operational efficiency within the department. This includes managing various administrative tasks across locations and collaborating with Clinical Directors and staff to deliver high-quality services while adhering to industry regulations.

Key Duties and Responsibilities

Essential duties include:

  • Operational Management: Supervising daily operations and staff scheduling
  • Patient Access: Overseeing patient referrals, scheduling, and resolving access challenges
  • Customer Satisfaction: Ensuring high standards of patient experience and service delivery
  • Team Engagement: Fostering positive relationships and organizing team-building activities
  • Staff Development: Encouraging problem-solving and professional growth among staff
  • Process Enhancement: Leveraging data to improve service delivery
  • Financial Oversight: Monitoring critical workflows and financial processes
  • Compliance Assurance: Ensuring adherence to patient privacy regulations
  • Human Resources: Recruiting and retaining skilled personnel, managing onboarding processes
  • Collaborative Support: Working with Directors to meet operational objectives

Required Skills and Qualifications

Candidates should possess strong time management, quality assurance, personnel management, leadership, analytical skills, and compliance knowledge.

Educational Background

  • Bachelor's degree in a relevant field or equivalent experience
  • Familiarity with Epic software is preferred

Diversity Commitment

Massachusetts General Hospital is an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace.


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