IT Support Coordinator

2 months ago

Saint Johnsbury, Vermont, United States North East Kingdom Community Action Full time

Job Type:

Full-time

Overview:

North East Kingdom Community Action (NEKCA) is dedicated to serving the three counties in Vermont's Northeast Kingdom, a region celebrated for its stunning landscapes and outdoor activities. Our team is committed to providing exceptional service to our clients while fostering a supportive work environment.

Benefits:

  • Comprehensive health care coverage
  • Dental and vision insurance
  • Life insurance and short-term disability
  • Retirement savings plan
  • Paid vacation and sick leave
  • Paid holidays
  • Employee Assistance Program
NEKCA promotes a culture of diversity, equity, and inclusion.

Position Summary:

The IT Coordinator will deliver administrative IT support across the organization, focusing on the operation, optimization, and maintenance of the Microsoft O365 platform. The ideal candidate will possess excellent communication skills, technical expertise, and a collaborative spirit, with a proactive approach to problem-solving.

Key Responsibilities:
  • Assist the Director of Finance in managing the O365 system, including account setup, termination, and license assignment.
  • Utilize software applications such as Teams, Outlook, SharePoint, OneDrive, and other M365 tools (Forms, Power Automate, Planner, etc.).
  • Employ critical thinking and technical skills to troubleshoot and resolve end-user issues.
Additional Duties:
  • Address and prioritize support tickets related to Microsoft 365 platforms.
  • Provide training and support to end users.
  • Educate staff on IT services and engagement processes.
  • Analyze incidents and requests to identify trends and develop solutions.
  • Maintain an inventory of electronic devices and track assignments.
  • Pursue professional development opportunities.
Qualifications:
  • Compliance with NEKCA policies is mandatory.
  • Successful completion of a criminal record check and driving record check is required.
  • Full COVID-19 vaccination is required prior to employment.
  • A high school diploma or equivalent is required; a BA in a related field is preferred.
  • 1-2 years of relevant experience is required; 3-4 years is preferred.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft O365 products and demonstrated administrative experience.
  • Awareness of the challenges faced by low-income individuals.
  • Commitment to NEKCA's Core Values and a culture of diversity, equity, and inclusion.
  • Ability to empower individuals and promote social justice.
  • Strong community engagement skills.
  • Adherence to ethical standards and confidentiality.
  • In-person attendance is required during scheduled hours.
  • Ability to represent NEKCA and advocate for its mission.
Salary:

$55,000 - $60,500

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