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Customer Service Representative II
2 months ago
Position Title: Support Specialist II
Department:Health Services
Job Family:Health Services
Position Status:Full-time
Work Schedule:Monday-Friday; 8am-5pm
Salary:Compensation is based on qualifications and relevant experience, up to $37,000.
Benefits:Eligible for a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
University Overview:The University of Texas at Arlington is a prominent institution located in a vibrant metropolitan area known for its diverse community and rapid economic growth. UTA is dedicated to advancing knowledge through research and public service, providing access to education, and fostering student success.
Position Summary:The Support Specialist II plays a crucial role in the front reception office, managing incoming calls, scheduling appointments, and addressing inquiries from students, staff, and administration. This position also involves verifying patient insurance and performing various administrative tasks.
Key Responsibilities:- Act as the primary point of contact for patient intake, assessing eligibility for care and directing calls to appropriate personnel.
- Facilitate patient check-ins, appointment scheduling, and follow-up visits while ensuring exceptional customer service.
- Assist patients in completing medical record forms and managing record release documents.
- Utilize electronic medical record systems efficiently to input patient information accurately.
- Provide guidance to students and departments regarding administrative inquiries.
- Undertake additional responsibilities as assigned.
- High School Diploma/GED with a minimum of one year of experience in clerical or administrative support.
- Proficient in Microsoft Office Suite and standard office equipment.
- Experience in a professional office environment with diverse backgrounds.
- Three years of experience in clerical or administrative support roles.
- Previous experience in a healthcare setting.
- Demonstrated sound judgment, tact, and discretion in all interactions.
- Familiarity with Electronic Health Records and standard office technology.
- Ability to work independently and manage multiple tasks in a dynamic environment.
- Exceptional customer service skills are essential.
Responsibilities are performed in a healthcare clinic setting.
Background Check Requirement:A criminal background check will be conducted on candidates under final consideration for employment.
Equal Employment Opportunity:The University of Texas at Arlington is committed to providing an inclusive work environment, prohibiting discrimination based on various factors including race, gender, and disability.
Accommodations:UTA is dedicated to providing reasonable accommodations for individuals with disabilities during the application and interview process.
