Information Systems Specialist

14 hours ago

Washington, Washington, D.C., United States H2 Performance Consulting Full time
Job Title: Information Technologist

H2 Performance Consulting is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. We are seeking an Information Technologist to support the U.S. Navy and apply a broad base of IT knowledge and subject matter expertise to identify, recommend, and properly apply solutions, implement products, and deploy baseline services.

Key Responsibilities:
  • Support customer-facing troubleshooting activities and problem escalation via in-person and remote support.
  • Provide support to all IT operations and customer requests.
  • Support onboarding process for organization, including submitting seating requests, deploying laptops and peripherals, and configuring accounts.
  • Submit requests, SAARs, and interact with NMCI Activity Customer Technical Representatives (ACTR) for the organization.
  • Support VTC and Teams meetings for the organization.
  • Support mobility ordering, deploying, and troubleshooting requests from the organization.
  • Operate in a fast-paced environment and respond to various ad-hoc IT support requests.
  • Provide effective technical solutions to complex problems, including Tier I trouble shooting of ServiceNow incidents or problems when requested.
  • Provide emerging communications and information technology engineering support and technical solutions to improve overall service delivery, including customer support, proactive system support, etc.
  • Support customers' efforts to share and distribute information by electronic means.
Qualifications:
  • Bachelor's Degree or 2 years equivalent experience.
  • Customer-facing support experience.
  • Strong communication skills.
  • Positive customer service attitude and professional phone etiquette.
  • Ability to prioritize and handle multiple projects.
  • Secret Clearance.
Preferred Qualifications:
  • Customer support experience in enterprise user service and help desk incident management within the DoD or Navy.
  • Experience and knowledge working with NMCI.
  • Customer support experience/knowledge working in Service Now, PKI, and CAC Cards, MS Windows, MS Office 365, Pulse Secure, CITRIX, and MS Exchange.
  • Customer Support experience/knowledge working with Telecommunications platforms: Avaya Communications Services, Cisco, Voice over IP, Blackberry, Apple iPad, SMEPED, Mobile Devices iPhone or IOS devices and vendors.
Clearance Qualifications:
  • Must have a DoD Secret Security Clearance.

Qualified candidates may submit their resume to the career section of our company website. All resumes will be reviewed within 5 business days, and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

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