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Clinical Applications Engineer

2 months ago

Harrisburg, Pennsylvania, United States Brainlab Full time

At Brainlab, we are at the forefront of digital medical technology, pioneering innovative software solutions for radiosurgery and surgical navigation. Our commitment to transforming healthcare has made us a leader in digital surgery, radiotherapy, and integrated operating rooms.

With a presence in over 6,000 hospitals across 121 countries, we are dedicated to enhancing the lives of patients worldwide. Our team of over 2,000 talented individuals collaborates in a supportive environment, united by a common mission.

We invite you to be part of our journey to make a meaningful impact.

Key Responsibilities:

  • Perform on-site clinical assessments for both new and existing clients, showcasing the functionality of our products and services to enhance the utilization of IGS (Image Guided Surgery) technologies.
  • Offer expert consulting and support to surgeons and operating room staff, facilitating optimal surgical outcomes through effective problem-solving and decision-making during procedures.
  • Oversee the installation and operational setup of our systems at client locations.
  • Provide training and education to medical personnel, including surgeons, Radiology staff, and Biomedical engineers, on the effective use of our surgical solutions.
  • Leverage engineering knowledge to contribute to quality enhancement initiatives by suggesting product improvements.
  • Act as the primary point of contact for clients, ensuring regular communication and site visits to assess satisfaction and identify opportunities for service contracts and upgrades.
  • Collaborate with the regional Account Manager to identify customer needs and develop sales strategies.
  • Address product-related challenges through thorough analysis and engineering expertise.
  • Stay informed about advancements in Brainlab technologies and competitive offerings through continuous training and research.
  • Participate in annual continuing education for surgical practices and maintain product knowledge.
  • Promote our surgical solutions at industry trade shows.
  • Ensure high levels of customer satisfaction.
  • Perform additional duties as necessary.
  • Willingness to travel extensively (50%+).

Qualifications:

  • Bachelor's degree in Biomedical Engineering, Bioengineering, Clinical Engineering, or a related field.
  • A minimum of 1-3 years of experience in a technical support role within the healthcare sector is preferred.
  • Customer service experience of 1-2 years is advantageous.
  • Familiarity with surgical procedures, anatomy, and medical terminology is preferred.
  • Proficient in Microsoft Office and other relevant software applications.
  • Self-driven, detail-oriented, and capable of making independent decisions.

Additional Information:

We offer a dynamic work environment, competitive compensation, and a comprehensive benefits package, including medical, dental, life insurance, and a matching 401k plan.

Brainlab is an equal opportunity employer, and we welcome applications from all qualified individuals without regard to any characteristic protected by law.

Covid-19 vaccination is required for positions that necessitate on-site presence, in compliance with applicable regulations.