Medical Billing Specialist
1 month ago
We are seeking a highly skilled Care Manager to join our team at IQVIA. As a Care Manager, you will be responsible for contacting insurance companies to obtain correct eligibility information, performing benefit investigations, and assisting patients with copay assistance programs.
Key Responsibilities:- Answer in-bound calls and assist customers with pharmacy-related services.
- Obtain client information by answering telephone calls, interviewing clients, and verifying information.
- Contact insurance companies for benefit investigation and coverage eligibility.
- Complete prior authorizations with attention to detail and accuracy.
- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
- Provide customers with courteous, friendly, fast, and efficient service.
- Update job knowledge by participating in educational opportunities and training activities.
- Work efficiently both individually and within a team to accomplish required tasks.
- Maintain and improve quality results by adhering to standards and guidelines.
- High School diploma required, associate degree or higher preferred.
- Minimum 2+ years' experience in medical billing, insurance verification, or similar patient services experience preferred.
- Demonstrated time management skills, planning and prioritization skills, and ability to multi-task.
- Demonstrated effective presentation skills, ability to motivate others, and excellent interpersonal communication skills.
- Demonstrated effectiveness to work cross-functionally within a team.
- Demonstrated ability to work effectively in an independent environment.
- Demonstrated ability to build relationships with customers and third parties.
- Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities.
- Fully competent in MS Office (Word, Excel, PowerPoint).
- Excellent documentation accuracy.
- Drive and enthusiasm for supporting customers.
- Excellent listening and problem-solving skills.
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
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