Assistant Branch Manager

1 day ago


East Brookfield, Massachusetts, United States North Brookfield Savings Bank Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at North Brookfield Savings Bank. As a key member of our branch operations team, you will be responsible for overseeing the efficient operation of our branches, ensuring all operational functions are performed to the highest standard, and providing exceptional customer service to our customers and staff.

Key Responsibilities
  • Oversee the daily operations of the branch, including opening and closing procedures, cash handling, and customer service.
  • Supervise and train branch staff, including Customer Experience Associates, to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Ensure compliance with bank policies and procedures, including dual control procedures and cash handling protocols.
  • Manage branch statistics and reports to evaluate operational effectiveness and identify areas for improvement.
  • Assist with new customer onboarding, including account opening and loan processing.
  • Provide support to the branch manager during peak periods and in their absence.
  • Stay up-to-date with regulatory changes and updates, and communicate these to staff.
  • Identify and promote opportunities for relevant product referrals to customers.
Requirements
  • High school diploma and four years of banking experience, or an equivalent combination of education and experience.
  • Prior leadership experience as a manager or supervisor in a bank environment.
  • Familiarity with cash recyclers and other banking technology.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer service and community involvement. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

At North Brookfield Savings Bank, we are committed to excellence, teamwork, and community support. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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