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Customer Service Representative
2 months ago
Adecco US, Inc. is seeking a dedicated Customer Service Representative to join our team in a utility industry setting. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support.
Key Responsibilities- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Provide exceptional customer service through various channels.
- Resolve customer inquiries and complaints in a professional and timely manner.
- Support the New Business team, working closely with Contract Liaisons.
- Assist with application processing and scheduling key appointments.
- Utilize basic Microsoft Office Suite applications.
- 4-6 years of experience in customer service, preferably in a similar industry.
- Strong understanding of application processing and scheduling.
- Proficiency in Microsoft Office Suite.
- Experience in the utility industry (gas, electric, water, or sewer) is highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Adecco US, Inc. offers a competitive benefits package, including:
- Medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits.
- An EAP program and commuter benefits.
- A 401K plan.
Adecco US, Inc. is an Equal Opportunity Employer and welcomes applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.