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Customer Service and Security Specialist
2 months ago
Burrell Behavioral Health is seeking a skilled Hospitality and Safety Professional to join our team. As a key member of our staff, you will play a vital role in maintaining a positive, welcoming, and secure environment for our clients, visitors, and staff.
Key Responsibilities- Greet and assist clients and visitors with a warm and friendly demeanor, providing directions and exceptional customer service.
- Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments.
- Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging.
- Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied.
- Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience.
- Organize and conduct safety training programs for employees.
- Implement crisis prevention and management techniques as needed.
- High school diploma or equivalent.
- Minimum of 1 year of experience in customer service, security, or a related field.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in stressful situations.
- Must be at least 18 years of age.
- Valid driver's license and clean driving record.
- Ability to pass background check and drug screening.
- Proficiency in Microsoft Office Suite.
Burrell Behavioral Health is a leading provider of behavioral health services, dedicated to improving the lives of individuals and families in our community. We are committed to delivering high-quality care, promoting hope and resilience, and fostering a culture of compassion and respect.
