Sage ERP Support Specialist

6 days ago


Lawrenceville, Georgia, United States Sage Group Full time
About Sage
At Sage, we're on a mission to make business management easier for millions of small and medium-sized businesses around the world. Our innovative technology solutions help entrepreneurs and business leaders work faster and smarter.

Salary Details
We offer competitive salaries that landed us in the top 5% of similar sized companies (according to Comparably). Our base salary is approximately $80,000 - $100,000 per year, depending on experience and qualifications.

The Role
We're looking for an experienced Customer Support Analyst to join our team as a Sage ERP Support Specialist. As a key member of our customer operations team, you will be responsible for providing exceptional phone support to our customers regarding Sage ERP software products. Your primary goal will be to enable our customers to get back to their business by resolving their issues quickly and efficiently.

Responsibilities
* You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature.
* You will use your empathetic and human-centered approach to go above and beyond for the customer.
* You will build fantastic relationships in a fast-paced environment while helping customers with questions or issues regarding Sage's products or services.
* You will contribute to maintaining and developing our self-service platforms (e.g., Sage City, Sage Knowledgebase etc.) to assist customers in helping themselves with these world-class tools.

Nice to Have Skills
We welcome applicants with experience in accounting, finance, or payroll, as well as those with a strong passion for creating world-class customer experiences. If you have great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps, we'd love to hear from you

Benefits
We offer a comprehensive benefits package that includes:
* Medical, Vision, and Dental plans 100% premium covered by Sage
* 12-16 vacation days, 11 holidays, 3 personal, and 5 sick days
* 5 days paid yearly to volunteer (through Sage Foundation)
* Parental leave (18 weeks after 12 months with Sage)
* Annual fitness ($360) and tuition reimbursement ($5,250)

Perks of Working at Sage
As a valued member of our team, you'll enjoy a range of perks that enhance your work-life balance and career growth opportunities.

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