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Customer Service Representative

2 months ago

Tampa, Florida, United States USAA Full time
About USAA

USAA is a leading financial services organization dedicated to serving the needs of the military community and their families. Our mission is to provide exceptional service and support to our members, while also fostering a culture of innovation and excellence.

The Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bank Customer Service Representative. In this role, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound member calls and respond to their inquiries in a fast-paced contact center environment
  • Use effective communication and critical thinking skills to identify member needs and provide relevant solutions
  • Develop banking product knowledge to attract new members and expand relationships with current members
  • Advise and educate members on available digital tools and resources to improve their user experience
  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism
  • Apply strong time and call management skills to assist members with banking needs
  • Embrace continuous improvement and development through coaching and collaboration with manager and team members
Requirements:
  • High School Diploma or equivalent
  • Ability to provide outstanding customer service and communicate clearly and professionally
  • Ability to prioritize and multi-task while navigating through multiple business applications
  • Strong interpersonal and communication skills
  • Successful completion of a job-related assessment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.