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Manager of Loan Servicing Operations

2 months ago


Ames, Iowa, United States Zions Bancorporation Full time
Position Overview:

Zions Agricultural Finance (ZAF), a prominent division of Zions Bancorporation, stands as a leading provider of agricultural land financing across the United States. Established in 1997, ZAF has expanded significantly, currently managing a robust loan portfolio exceeding $2 billion.

If you are seeking a rewarding career in banking with opportunities for advancement, comprehensive benefits from day one, and a supportive work environment, we invite you to consider joining our team.

Role Summary:

We are currently in search of a Loan Servicing Group Manager to oversee our operations. This role entails:
  • Managing post-closing loan servicing functions, including customer support, loan accounting, reporting, and collateral management.
  • Collaborating closely with internal teams such as Credit/Underwriting, as well as external partners including funding sources and borrowers.
  • Ensuring compliance with investor guidelines and regulatory standards in all servicing activities.
  • Upholding a professional image while delivering exceptional service to clients.
Key Responsibilities:
  • Lead and mentor a team of Loan Accounting, Loan Servicing, and Lender Relations professionals.
  • Coordinate with Enterprise Loan Operations to ensure accurate loan processing and reporting.
  • Oversee departmental expenses and manage financial transactions related to loan servicing.
  • Administer Central Servicing responsibilities, including loan origination reviews and documentation management.
  • Develop and implement effective loan collection strategies and delinquency management plans.
  • Ensure thorough documentation is maintained to support all servicing actions.
  • Facilitate annual reporting and compliance audits for loan servicing activities.
  • Direct collateral management initiatives, including monitoring insurance and property taxes.
  • Support the transition to digital file management systems.
  • Manage human resources needs and system access for team members.
Qualifications:
  • A college degree or equivalent experience in agricultural or commercial lending.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office and industry-specific software.
Location Benefits:

Our office is situated in a vibrant area, providing easy access to various amenities, including dining and shopping options, as well as public transportation.

Employee Benefits:
  • Comprehensive medical, dental, and vision insurance from day one.
  • Life and disability insurance, along with paid parental leave.
  • Health Savings and Flexible Spending accounts.
  • Generous paid time off and federal holidays.
  • 401(k) plan with company matching and profit-sharing opportunities.
  • Mental health support and tuition reimbursement for eligible employees.