Retail Customer Service Associate

1 week ago

Colorado Springs, Colorado, United States FedEx Office and Print Services Full time
Job Summary

The Store Consultant at FedEx Office and Print Services is responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs and provide solutions. This role requires knowledge of all areas of the Store's business, including print, signs & graphics, and shipping. The ideal candidate will be able to take orders, coordinate activities, provide pricing and product information, and recommend appropriate FedEx Office products and services.

Key Responsibilities
  • Provide exceptional customer service, utilizing consultative skills to anticipate customer needs and provide solutions.
  • Take orders, coordinate activities, and provide pricing and product information.
  • Recommend appropriate FedEx Office products and services.
  • Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
  • Follow instructions of supervisors and assist other team members in performing store functions.
  • Assist in the training of store team members.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience.
  • Excellent verbal and written communication skills.
Working Conditions
  • Ability to stand during entire shift, excluding meal and rest periods.
  • Ability to move and lift 55 pounds.
  • Ability, on a consistent basis, to bend/twist at the waist and knees.
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
  • Ability, on a consistent basis, to work with minimal supervision.
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business.

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