Bilingual Personal Banker
3 weeks ago
At Wells Fargo, we believe that a meaningful career is more than just a job. It's about finding all the elements that help you thrive, in one place. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported.
About the RoleWe're seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. As a Personal Banker, you'll play a critical role in delivering exceptional customer experiences by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
Key Responsibilities- Participate in delivery of exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Receive direction from managers and exercise judgment within defined policies and procedures
- Develop understanding of bank products and services to connect to customers' needs
- Interact with customers to demonstrate care and build relationships
- Provide appropriate options for bank products and services to customers
- Refer customers' financial needs to other bankers and partners as needed
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English
- Customer service focus with experience handling complex transactions across multiple systems
- Experience proactively engaging with customers through outreach via phone or email
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to help customers succeed financially by offering introductions to additional team members as appropriate
- Experience working with others on a team to meet customer needs
- Experience fostering and developing strong customer relationships
- Ability to build strong relationships with internal partners
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Ability to interact with integrity and professionalism with customers and team members
- Ability to work a schedule that may include most Saturdays
- Must take and pass required language assessment
- Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed
- This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
We're a company that's committed to making a positive impact in the communities we serve. We believe in diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels valued and supported. If you're looking for a career that's more than just a job, we invite you to explore opportunities with Wells Fargo.
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