Office Scheduler

4 weeks ago


Georgetown Delaware, United States Beebe Healthcare Full time
About the Role

Beebe Healthcare is seeking a skilled Office Scheduler to join our team. As an Office Scheduler, you will play a vital role in ensuring the smooth operation of our physician's office.

Key Responsibilities
  • Responsible for scheduling physician office appointments and obtaining accurate appointment and financial information.
  • Maintain excellent rapport with physician's offices and ancillary departments.
  • Answer all incoming calls within 30 seconds and maintain a volume of 8 calls an hour.
  • Obtain demographic information to correctly identify patients being scheduled and accurately input all information in the electronic medical record system.
  • Pre-register patients by obtaining insurance information and verifying eligibility.
  • Demonstrate proficiency with scheduling guidelines and departmental protocols.
  • Advise patients of scheduled appointment and arrival time and provide directions to selected office location when necessary.
  • Communicate same day add on appointments directly to office coordinator and/or staff.
Requirements
  • Two years of experience in a hospital setting or physician's office.
  • Knowledge of medical terminology and basic anatomy.
  • Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred.
  • High school graduate or equivalent.
Competencies and Skills
  • Clear communication skills both written and verbal.
  • Knowledge of basic computer programs.
  • Able to keep confidential information regarding patients, team members.
  • Able to withstand crisis situations.
  • Has skills to provide customer service to patients, team members, and visitors.

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