Solutions Architect

6 days ago


Chicago, Illinois, United States Abbott Full time

About the Role:

We are seeking a highly skilled Solutions Architect to join our team at Abbott, a global healthcare leader. The successful candidate will be responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM).

Main Responsibilities:

  • Data Integrity and Quality Assurance (25%): Ensure the accuracy and consistency of data within the CMDB/CSDM.
  • Team Leadership (20%): Lead and mentor a team of CMDB managers and administrators.
  • Service Dependency Management (15%): Define and manage service dependencies and relationships.
  • Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM.
  • Stakeholder Collaboration (10%): Collaborate with IT and business stakeholders to align CMDB/CSDM with organizational needs.
  • Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
  • Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
  • Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization's strategy.

Key Accountability Deliverables:

  • Lead CMDB/CSDM strategy for ServiceNow.
  • Effective team performance and development.
  • Successful implementation of process improvements.
  • High stakeholder satisfaction with CMDB/CSDM services.
  • Enhanced functionality and value of the CMDB and CSDM.

About You:

We are looking for a candidate with a minimum of 10+ years of experience within IT, with a demonstrated understanding of IT project and application management and strategies in a quality and regulated environment. The ideal candidate will have extensive experience with ServiceNow CMDB and CSDM, including design, configuration, and deployment. Strong understanding of ITIL framework and ITSM processes is also required.

What We Offer:

As a Solutions Architect at Abbott, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary range of $109,300.00 – $218,700.00, depending on location. In addition, we provide a comprehensive benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education benefits.



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