Technology Manager

1 day ago

Cambridge, Massachusetts, United States Center for Effective Philanthropy Full time
Job Title: Manager of Technology

Center for Effective Philanthropy is seeking a seasoned technology leader to guide our IT strategy and technological approach. As a key technical leader, you will play a pivotal role in shaping and executing projects that optimize technologies and allow us to advance our mission.

Key Responsibilities:
  • Supervise and mentor two Data System Engineers, including conducting performance evaluations and providing constructive feedback to support their professional growth.
  • Manage relationship with our external IT provider to ensure the delivery of high-quality services and support that align with organizational goals.
  • Foster a collaborative environment within the Technology team and across departments to ensure alignment on projects and initiatives while promoting a culture of teamwork and innovation.
  • Evaluate proposed technology applications, systems, and expenditures to ensure coordination, mission alignment, and to meet agreed upon thresholds for return on investment and operational impact.
  • Annually review and adjust the IT budget to align with changing business priorities, centering cost-benefit analysis while maximizing impact.
  • Lead the planning, development, and coordination of our technology systems, including implementing quality assurance processes, and ensuring the security and effective management of organizational data and websites.
  • Assign duties, schedule work, and prioritize projects based on organizational needs, ensuring operational efficiency and alignment with our goals.
  • Develop project plans and processes with focus on continual improvement of the efficiency and success of technology projects.
  • Manage technology vendor relationships, including negotiating contracts, setting service level agreements when applicable, maintaining regular communications to ensure alignment, and evaluating vendor performance.
  • Enhance communication and collaboration with key stakeholders at various levels across the organization, regularly updating stakeholders on project progress and soliciting feedback.
  • In collaboration with our IT service provider, establish and oversee a comprehensive cybersecurity strategy, including regular audits, vulnerability assessments, and response plans to mitigate potential security risk- and technology-related disaster recovery procedures.
Technical Environment:
  • Our IT infrastructure is cloud-based, with critical operations running on Hybrid-Azure AD and AWS for cloud hosting, and key applications including Office 365, macOS, Salesforce, SQL, Postgres, a custom data visualization application, and QuickBooks Online for ERP.
  • We use Cisco Meraki for network management and maintain robust cybersecurity measures across all layers.
Requirements:
  • At least 8 years of experience in technology.
  • 5 plus years of experience in people and project management, as well as the development and implementation of technology strategies.
  • Experience managing an IT team.
  • Proven track record of successfully implementing organizational-wide technology initiatives.
  • Experience managing and directing the technical aspects of a CRM system, preferably Salesforce.
  • A strong understanding of cloud architectures and their applications within a data-driven environment, including experience with cloud deployment, scaling, and management.
  • Significant experience with data management and warehousing.
  • Experience with code management and review tools, such as Github, fostering a collaborative and transparent development environment.
  • Familiarity with SaaS-based software and SSO, SAML Integration, and Integration through APIs.
  • Familiarity with Software Life Cycle, Disaster Recovery Plans, and DevOps management.
  • A degree (or related practical experience) in computer programming or a related field is a plus.

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