Support Specialist Lead

6 days ago


San Francisco, California, United States Veloklub Full time

Job Overview: Support Specialist Lead
Estimated Salary: $55,000 - $75,000 per year

Veloklub is looking for an experienced Support Specialist Lead to join our customer service team. The successful candidate will have a strong background in customer service, excellent communication skills, and a proven ability to lead and motivate a team.

  • The ideal candidate will be responsible for overseeing the processing of orders, returns, and exchanges efficiently and accurately.
  • They will also analyze customer service metrics and reports to track performance and identify areas for improvement.

Qualifications:

  • Proven leadership and team management skills.
  • Ability to analyze data and generate reports to drive improvements in customer service.
  • Flexibility to work evenings, weekends, and holidays as needed.


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