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ServiceNow ITOM Architect

2 months ago

plano, United States Hexaware Technologies Full time

What Working at Hexaware offers:




Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.


Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.


With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.


“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”


We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.




The Hexaware Advantage: Your Workplace Benefits


• Excellent Health benefits with low-cost employee premium.


• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage


• Unlimited training and upskilling opportunities through Udemy and Hexavarsity



Role: ServiceNow ITOM Architect

Location: Plano TX & Mclean VA(Hybrid)

Experience: 8+ -20 years


Job Key Responsibilities:


Solutioning and design the ITOM solution using industry best practices.


· Advise, design and configure integration solutions between ServiceNow and other CMDB tools.

· Experience with CMDB design, architecture, and implementations with a very good understanding of ServiceNow CMDB model and extensions

· Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.

· Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.


Very good experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.


· 3rd party software integrations with ServiceNow.

· Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.

· MID Server management experience

· Experience in multiple ServiceNow implementations

· Lead the configuration and customization of ServiceNow instances.

· Experienced in defining coding standards, leading upgrades, health scans.


Good to have Experience


· Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems

· Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.

· Understanding of Application and Technology Portfolio Management

· Experience with discovery technologies (ADDM, TADDM, UD, etc.)

· Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

· Experience of custom applications development

· Experience in working on Performance Analytics

· Design and modification of ServiceNow Service Portal.

· Domain Separation and designing the Process and data flow within various domains

· Knowledge of LDAP/Active Directory/SSO.

· Review existing set up and provide best practice recommendations in line with the OEM

· Monitor health, usage and compliance of ServiceNow systems.

· Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

· Experience with HTML coding and Jelly script strongly preferred

· Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

· Self-starter and innovator.


Academic and Professional Experience


Professional


· 5+ years of experience with ServiceNow required

· 8+ years of experience with IT Industry required


Academics


· Certification as ServiceNow System certified administration

· CIS in Discovery, Service Mapping, Event Mgmt., Cloud Mgmt.

· Certified Implementation Specialist- ITSM

· ITIL Foundations certification is preferred.

· Bachelor’s degree or equivalent combination of education and experience.



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