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Member Services Representative

2 months ago

Johns Creek, Georgia, United States Johns Creek, Georgia, United States Full time
About the Role

The Tennis Assistant is a key member of our team, responsible for creating a warm and welcoming experience for our Members. This role requires a high level of professionalism, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Ensure that all Members and Guests are greeted warmly and checked in promptly.
  • Answer telephones in a courteous and efficient manner, directing calls to the appropriate areas as needed.
  • Stay knowledgeable about Club Policies and procedures to provide accurate information to Members.
  • Build relationships with Members through ongoing contact and promotion of club activities, events, and amenities.
  • Provide personalized service to Members, tailoring interactions to meet their individual needs and preferences.
  • Promote the facility's amenities, programs, and services, aligning with the values, philosophies, and standards of the club.
Requirements
  • Customer service experience, preferably in a hospitality or service-oriented environment.
  • High school diploma, GED, or equivalent.
About Us

At [Company Name], we are committed to providing an exceptional experience for our Members. We value our team members and strive to create a positive and inclusive work environment. If you are passionate about delivering outstanding customer service and building relationships, we encourage you to apply for this exciting opportunity.