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Clinical Director, RN
2 months ago
Affinity Hospice is seeking a highly skilled and experienced Clinical Manager to lead our hospice clinical services team. As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality patient care and ensuring compliance with regulatory requirements.
Key Responsibilities:- Provide strategic direction and oversight of clinical services, including assessment, planning, implementation, and evaluation of patient care.
- Interpret operational indicators to detect changes in census and volume, and make recommendations to adjust staffing levels and resources accordingly.
- Assist in the hiring, evaluating, and terminating of clinical personnel, ensuring that all staff members are qualified and competent to provide high-quality patient care.
- Conduct regular clinical performance evaluations to ensure that staff members are meeting productivity and quality standards.
- Oversee the content and compliance of all clinical notes, orders, practices, and processes, ensuring that they meet regulatory requirements and are clinically sound.
- Develop and implement in-services and continuing education programs to meet the education and training needs of clinical staff.
- Participate in the evaluation of organizational performance through the performance improvement program, productivity, quarterly, and annual reviews.
- Ensure that all clinical staff are held accountable for meeting productivity and quality standards, and that patient care is delivered in accordance with agency policy and regulatory requirements.
- Respond to patient complaints in a timely and thorough manner, with customer service as the top priority.
- Document complaints and communicate with staff members in response to complaints as appropriate.
- Assist in auditing charts in response to Adverse Event and OBQI reports.
- Participate in regulatory agency reviews and ensure that all clinical staff are knowledgeable about and compliant with regulatory requirements.
- Accountable for counseling and developing associates in the meeting of their job expectations.
- Work cooperatively with intake and marketing staff to accept new referrals and ensure that all patients receive high-quality care.
- Perform visits and admissions as needed, based on staffing availability and coverage during vacations or illness.
- Collect and trend all required data for the performance improvement program, utilizing appropriate forms.
- Submit PI quarterly results to the Compliance and Quality Manager.
- 2 years of experience in a direct hospice field.
- Registered Nurse with current licensure to practice professional nursing in the state where the agency is located.
- Bachelor's degree in Nursing from an accredited program by the National League for Nursing.
- Master's degree in health care preferred.
- Three years of leadership management experience in a hospice or related health care organization.
- Demonstrated ability to supervise and direct professional administrative personnel.
- Ability to market and deal tactfully with customers and the community.
- Knowledge of business management, governmental regulations, and ACHC standards.
- Must have reliable transportation to travel to patient homes per patient schedule and agency needs.
- Using effective body mechanics, must be able to lift 40 lbs. floor to waist; lift 10 lbs. waist to shoulder; lift and carry 40 lbs. and push/pull 40 lbs.
- Must be able to (or assist with) lift, turn, move, and position patients.
- Must be able to ensure clinically competent/qualified staffing is appropriate to meet the needs of the patients served.
- Must be able to competently direct and oversee patient care, ensuring care is clinically appropriate.
- Must be able to ensure efficient, appropriate, and cost-effective clinical operations of the agency.
- Must be able to modify/approve clinical paperwork, as well as perform chart audits and provide associate education when necessary.
- Must have valid driver's license and auto liability insurance.
- Must have knowledge of governmental regulations and JCAHO standards (if applicable).
- Must have knowledge of hospice Medicare, state regulations, governmental regulations, and JCAHO standards (if applicable).
