Service Support Specialist

2 weeks ago


Sonoma, California, United States Mina Group Full time

Mina Group

Food Runner

Wit & Wisdom - Sonoma, CA - Full Time

About Us: Operating since 2003, Mina Group manages a diverse portfolio of over 35 dining concepts globally. Our commitment to exceptional service is not merely a goal; it is embedded in our operations. We embrace the philosophy of Kaizen, focusing on continuous improvement through small, consistent changes. By upholding our values of adaptability and fluidity, we create a distinctive hospitality experience that is uniquely Mina.

Position Overview: The Food Runner plays a crucial role in ensuring seamless table service and maintaining the dining experience. Responsibilities include delivering dishes to guests, articulating menu items, providing tableside service, monitoring guest satisfaction, and assisting the kitchen to enhance service efficiency. A successful candidate will possess a pleasant demeanor, strong attention to detail, and a professional attitude, alongside comprehensive knowledge of food and beverage offerings.

Key Responsibilities:

  • Ensure timely delivery of food to tables while maintaining a high standard of service.
  • Communicate effectively with guests about menu items and specials.
  • Assist servers in maintaining an organized and efficient dining environment.
  • Monitor guest satisfaction and respond to any needs promptly.
  • Collaborate with kitchen staff to expedite service and enhance the dining experience.

General Expectations:

  • Exhibit integrity, professionalism, and a commitment to the values of Wit & Wisdom.
  • Provide welcoming and responsive service to all guests at all times.
  • Maintain a clean and organized workspace that aligns with the restaurant's standards.
  • Identify opportunities for improvement and propose constructive solutions.
  • Demonstrate teamwork, respect, and a positive attitude in daily operations.

Qualifications:

  • 2-3 years of experience in fine dining or a similar environment.
  • Strong knowledge of food and beverage service protocols.
  • Ability to work collaboratively in a team-oriented setting.
  • Familiarity with food and wine is advantageous.
  • Must meet the minimum age requirement to serve alcohol.
  • High school diploma or equivalent is required.
  • Demonstrated commitment to learning and growth in a fine dining context.
  • Proficient in basic math and capable of operating a POS system.
  • Must maintain a professional appearance and adhere to hygiene standards.
  • Open to receiving feedback from management and peers.

Equal Opportunity Employer: The Mina Group and its affiliates are dedicated to non-discrimination in employment and will consider qualified applicants with criminal histories in accordance with applicable laws.



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