Stock and Operations Manager
1 week ago
About the Role:
The Stock and Operations Manager is a critical member of the goop Store Management team, responsible for overseeing all in-store operational functions. This includes managing inbound and outbound stock deliveries, inventory control, stockroom organization, and ensuring accurate stock rotation and cataloging.
Key Responsibilities:
- Lead and execute all aspects of inventory management, including receiving shipments, managing discrepancies, and ensuring accurate stock flow in and out of the stockroom.
- Ensure that all items are tagged with the correct UPCs, and that accurate data is recorded at the POS to maintain inventory accuracy and minimize discrepancies during sales and reporting.
- Conduct monthly cycle counts to ensure ongoing inventory accuracy, proactively addressing any discrepancies to prevent future stock issues.
- Oversee the inventory management system for the store and lead system updates, ensuring full compliance with company standards and alignment across the Retail Division.
- Serve as the primary point of contact for troubleshooting and supporting other stores on inventory-related matters, including training, SOP compliance, and best practices.
- Check new arrivals for defects and ensure returned merchandise is thoroughly inspected for discrepancies, damages, or other issues before restocking.
- Accurately manage and record all stock movements, including damages, stock ins/outs, TOs, POs and gifting, to maintain precise inventory levels and proper documentation.
- Perform regular stock checks and monitor inventory levels, utilizing software programs to track stock efficiently.
- Support the Retail Store Managers with stockroom organization and operational expectations to ensure consistency and alignment across the division.
- Assist with the rollout and execution of full-store inventories, including travel to support inventory operations across various locations.
Requirements:
- 4+ years of experience in stock or similar role
- Strong knowledge of Microsoft Office applications
- Experience in luxury retail and/or high-end retail environment a plus
- Strong customer service, communication, organization and prioritization skills
- Strong follow up, follow through and attention to detail to ensure deadlines are met
- Physical requirements: lift/carry/move 40lbs minimum including fixtures and product
- Ability to work a flexible schedule including blackout periods during holidays, overnights, and weekends
What We Offer:
- Competitive hourly rate of $31.25 + Equity
- Health benefits package, fertility benefits and paid parental leave
- Generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events
goop is an Equal Opportunity Employer.
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