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Technical Support Specialist

2 months ago

Encino, California, United States 10over8 Full time
Position Overview

10over8, a consulting firm, is in search of a Technical Support Specialist to join our team. This role combines responsibilities of an Office Coordinator and a Mid-Level Technical Support Technician.

This is an excellent opportunity to gain insights into the IT consulting sector while also delivering technical support to our clientele.

Key Responsibilities

As an Office Coordinator, your duties will include:

  • Coordinating technician schedules
  • Processing payments and managing deposits
  • Handling incoming calls
  • Reconciling financial accounts
  • Assisting with invoicing
  • Following up with clients

In your role as a Technical Support Technician, you will:

  • Serve as the initial point of contact for customers experiencing technical issues over the phone
  • Gradually take on more intricate tasks in the field
Required Skills

Essential qualifications include:

  • Fundamental troubleshooting skills for both Windows and Macintosh systems; relevant certifications are advantageous
  • Basic understanding of networking principles
  • Strong communication abilities, as you will engage with our clients directly
  • Exceptional organizational skills and attention to detail
  • Basic proficiency in QuickBooks
  • Effective problem-solving capabilities
  • Ability to learn quickly

Additional Information:

Reliable transportation is necessary, and candidates must be U.S. citizens or possess a green card. This position is part-time but has the potential to evolve into a full-time role for the right candidate. There are significant opportunities for advancement in this unique hybrid position.