Support Operations Specialist
5 days ago
We are seeking a highly skilled Support Engineer to join our Technology Operations team at Charles Schwab. As a key member of our team, you will play a critical role in supporting the future growth of our Wealth and Asset Management business.
Key Responsibilities- Provide expert operational support with a focus on automation and improved customer experience for 900+ advisors.
- Collaborate with a team of talented technologists to ensure applications and processes align with business needs and deliver high availability Service Level Agreements.
- Develop and refine production operations best practices and tools for observability, maintenance, and incident management.
- 5+ years of experience in measuring, tracking, and improving SLO/SLA's/KPI's.
- 5+ years of experience with Splunk, Datadog, Grafana Cloud, OTEL, or similar.
- 5+ years of experience with a systems programming language, such as Python, PowerShell, C#, JavaScript, and shell scripting.
- 5+ years of experience with GitHub, Bamboo, Bitbucket.
- 5+ years in a client-facing production support role responsible for enterprise applications, infrastructure, and systems.
- ITIL v.4 certification.
- Experience with Enterprise Systems, including Event and Incident Management, Release and Enterprise Change Management.
At Charles Schwab, we are committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan.
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
- Paid parental leave and family building benefits.
- Tuition reimbursement.
- Health, dental, and vision insurance.
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