Mutuels/Sportsbook Cashier

8 hours ago


Lincoln, Nebraska, United States WarHorse Casino Full time
Job Title: Mutuels/Sportsbook Cashier

Job Summary:

The Mutuels/Sportsbook Cashier is a crucial member of our team at WarHorse Gaming Omaha, LLC. This role requires a high level of accuracy and efficiency in entering betting information into the system, printing tickets, and processing payment transactions. The successful candidate will provide a superior guest experience in a friendly environment.

Key Responsibilities:

  • Accurately and efficiently enter betting information into the system.
  • Print tickets and process payment transactions.
  • Provide a superior guest experience in a friendly environment.
  • Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
  • Write, verify, and issue payments for sports wagers and horse racing wagers in accordance with applicable department policies and procedures.
  • Follow proper procedures pertaining to sale and payout of tickets.
  • Educate guests by explaining wagering rules and procedures.
  • Maintain bank throughout shift and ensure accuracy with all card and cash transactions.
  • Maintain required inventory of supplies and ensure work area is maintained in a neat and organized manner.
  • Effectively address guest questions, concerns, or complaints and escalate to management as required.
  • Knowledge of sports, sporting, and horseracing events.
  • Maintain information on current offerings and events throughout the property.
  • Work with safety as a priority and follow department and company safety standards.
  • Keep informed of all new developments relative to available resources for the department and make recommendations designed to maximize department and company success.
  • Attend periodic meetings and training sessions.
  • Maintain knowledge of industry through continuing education and training.
  • Always present oneself with a neat and clean appearance.
  • Sell and cash of mutuel and sports betting tickets, with accuracy.
  • Provide excellent customer service and communication.
  • Balance cash drawers.
  • Perform other tasks as assigned.

Requirements:

  • Must be 21 years or older.
  • Must have a High School Diploma or GED.
  • Experience as a Sportsbook and or Mutuels Writer/Teller preferred.
  • One (1) year experience in guest service and cash/credit card processing preferred.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal and guest service skills.

Core Competencies:

  • Collaboration Skills
  • Guest Focus
  • Money handling skills
  • Communication Proficiency
  • Flexibility
  • Problem Solving
  • Ethical Conduct
  • Stress Management/Composure

Travel Requirements:

Travel is not required for this position.

Work Hours:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.

Certification Requirements:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment:

Rating Scale

0 Not Applicable to This Position 1 Normal: Conditions Similar to Everyday Life 2 Above Average: Beyond Normal Levels 3 Extreme: Extraordinary Levels,

Work Environment:

2, Accessibility of all worksites required for the position

1, Exposure to weather and temperature extremes

1, Exposure to darkness

1, Exposure to cramped spaces

1, Exposure to loud noises

1, Exposure to chemicals and fumes

1, Exposure to dust

1, Exposure to heights

1, Exposure to work safety hazards

2, Exposure to secondhand smoke

1, Amount of overtime/extended work hours required

Physical Effort:

1, Physical mobility: movement from place to place on the job, considering distance and speed

1, Physical agility: ability to maneuver body while in place

1, Ability to lift up to 25 lbs.

1, Physical strength to handle routine office materials and tools

1, Dexterity of hands and fingers

1, Dexterity of feet

1, Physical balance: ability to maintain balance and physical control

1, Coordination: including eye/hand, hand/foot, etc.

1, Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort:

1, Concentration/intensity: prolonged mental effort with limited opportunity for breaks

1, Memory, considering the amount and type of information

1, Complexity of decision making

1, Time pressure of decision making

1, Analytical thinking

1, Conceptual thinking

2, Ability to compute math calculations

Communication:

1, Fluency in English

1, Fluency in another language preferred.

2, Verbal communication

1, Written communication

1, Non-verbal communication

Sensory Abilities:

1, Ability to see

1, Ability to distinguish colors

1, Ability to hear

1, Ability to smell

1, Ability to taste

1, Sense of touch



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