Key Holder, Full-Time
4 weeks ago
At Gianni Versace S.r.l., we are seeking a highly motivated and experienced Key Holder to join our team. As a Key Holder, you will be responsible for providing exceptional client experiences, meeting and exceeding sales targets, and maintaining a high level of customer satisfaction.
Responsibilities:- Be a Brand Ambassador by providing an exceptional client experience and promoting our Retail Excellence Program.
- Meet and exceed sales goal targets, as well as targets for client data capture.
- Create and foster genuine client relationships that result in hitting and exceeding core KPIs.
- Maintain client relationships through after-sales service, including thank you notes, follow-up phone calls, and follow-through on product repair or maintenance.
- Support the team in generating new client relationships while maintaining existing ones.
- Support the business through maintenance of daily operations, including opening and closing registers, visual maintenance, and inventory tasks.
- Set the example of operation excellence by following policies and procedures, while elevating standards through the use of proper tools and equipment.
- Support the business by maintaining seamless inventory operations throughout the day.
- Open and close consignments, process returns and exchanges, and communicate effectively with clients, peers, and management.
- Develop business-driving initiatives, contests, and events, and support the sales team through coaching and training techniques.
- Minimum of three years of experience in a retail environment.
- Full understanding of specialty retail and a proven track record in clientelling.
- Ability to thrive in a high-paced retail environment and multitask with ease while maintaining a balance of daily responsibilities.
- A powerful and electrifying personality that is entrepreneurial and sales-focused.
At Gianni Versace S.r.l., we are committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that success comes from our differences and are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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