Customer Service Representative
1 month ago
Job Description
At Whole Foods Market, we are working to nourish people and the planet. As a key member of our team, you will play a vital role in supporting our Customer Service & E-Commerce programs. Your primary focus will be on driving safety, quality of outbound online orders, and delivering an exceptional pickup experience for our customers. You will be responsible for monitoring key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.
Key Responsibilities:
- Deliver outstanding customer service and hold Team Members accountable for delivering exceptional customer experiences.
- Establish clear expectations for balancing in-store customer service and completing online orders.
- Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers.
- Stay aware of relevant competitors and industry trends to ensure we remain competitive.
- Ensure an effective and efficient response to customer questions, requests, and concerns.
- Build and maintain collaborative relationships with departmental leaders, store leadership, and 1P/3P partners.
- Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintain Team Member safety and security standards.
- Ensure compliance with relevant regulatory rules and standards.
- Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover.
- Maintain the cleanliness of workspaces, including staging areas and coolers.
- Ensure the security of equipment, such as MSRs, phones, and currency counters.
- Identify and implement process improvement opportunities.
- Consistently communicate and model WFM core values, leadership principles, and support company goals.
Requirements:
- 12+ months of retail experience.
- Ability to lift 50 pounds.
- Ability to work in a fast-paced environment with frequent changes in priorities.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
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