Customer Service Representative

1 month ago


San Francisco, California, United States Whole Foods Market Full time

Job Description

At Whole Foods Market, we are working to nourish people and the planet. As a key member of our team, you will play a vital role in supporting our Customer Service & E-Commerce programs. Your primary focus will be on driving safety, quality of outbound online orders, and delivering an exceptional pickup experience for our customers. You will be responsible for monitoring key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.

Key Responsibilities:

  • Deliver outstanding customer service and hold Team Members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers.
  • Stay aware of relevant competitors and industry trends to ensure we remain competitive.
  • Ensure an effective and efficient response to customer questions, requests, and concerns.
  • Build and maintain collaborative relationships with departmental leaders, store leadership, and 1P/3P partners.
  • Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintain Team Member safety and security standards.
  • Ensure compliance with relevant regulatory rules and standards.
  • Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover.
  • Maintain the cleanliness of workspaces, including staging areas and coolers.
  • Ensure the security of equipment, such as MSRs, phones, and currency counters.
  • Identify and implement process improvement opportunities.
  • Consistently communicate and model WFM core values, leadership principles, and support company goals.

Requirements:

  • 12+ months of retail experience.
  • Ability to lift 50 pounds.
  • Ability to work in a fast-paced environment with frequent changes in priorities.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.


  • San Francisco, California, United States Uno Dos Tacos Full time

    Customer Service RepresentativeAt Uno Dos Tacos, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing outstanding hospitality and service to all guests. This includes taking customer food orders, entering order information into the point-of-sale terminal, and...


  • San Francisco, California, United States The Bird Full time

    Work with Us!We're looking for friendly and reliable team members to join our team at The Bird, the ultimate fried chicken sandwich shop in San Francisco. As a customer service representative, you will be the face of our brand, providing excellent service to our guests and ensuring a positive dining experience.Responsibilities:Provide exceptional customer...


  • San Francisco, California, United States Protocol Labs Full time $17 - $26 per hour

    We are seeking a friendly and efficient Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing prompt and accurate information and support to ensure an exceptional customer experience. You’ll handle inquiries, resolve issues, and address complaints across various communication...


  • San Francisco, California, United States Volt Full time

    Job SummaryVolt is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and driving business growth.Key ResponsibilitiesProvide daily account support and problem resolution to clientsRespond to inbound...


  • San Francisco, California, United States Michaels Full time

    Job Summary:As a Customer Service Representative at Michaels, you will play a critical role in delivering an exceptional customer experience. You will be responsible for helping customers navigate our store, finding what they're looking for, and providing solutions to their needs. Your goal will be to ensure that every customer receives a fast and friendly...


  • San Francisco, California, United States Public Storage Full time

    At Public Storage, we're seeking a skilled Customer Service Representative to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. Your daily tasks will include conducting storage unit inspections, auditing cash drawers, and making...


  • San Francisco, California, United States Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Innova Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely delivery of services.Key Responsibilities:Provide complex analytics and reporting...


  • San Francisco, California, United States GAT Airline Ground Support Full time

    Airport Customer Service RepresentativeAt GAT Airline Ground Support, we are seeking a skilled Airport Customer Service Representative to join our team. As a key member of our airport operations, you will be responsible for providing exceptional customer service to our passengers.Key Responsibilities:Provide prompt, friendly, and courteous assistance to...


  • San Francisco, California, United States The John Stewart Company Full time

    Job SummaryThe John Stewart Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our residents, visitors, and staff.Key ResponsibilitiesAnswer and direct phone calls, take messages, and make...


  • San Jose, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded.Key...


  • San Francisco, California, United States Updike Distribution Logistics Full time

    Job SummaryThe Customer Service Representative serves as a key liaison between Updike Distribution Logistics and our valued customers. This role is responsible for ensuring exceptional customer satisfaction through prompt and professional communication, issue resolution, and overall account management.Key ResponsibilitiesProvide timely and effective...


  • San Gabriel, California, United States Public Storage Full time

    {"h1": "Job Title: Customer Service Representative", "h2": "Job Summary", "p": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive...


  • San Mateo, California, United States Home Depot Full time

    Customer Service RepresentativeAt Home Depot, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast, friendly service to our customers by actively seeking out their needs and providing assistance. You will learn about our products using our tools and...


  • San Diego, California, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate delivery of our products, and maintaining a clean and safe working environment.Key ResponsibilitiesProvide...


  • San Marcos, California, United States American Leak Detection of Canyon Country, CA Full time

    Job DescriptionAt American Leak Detection, we are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.The Customer Service Representative will be responsible...


  • San Francisco, California, United States Public Storage Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key Responsibilities:Assess customer storage needs...


  • San Jose, California, United States Public Storage Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the growth and...


  • San Francisco, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring they receive the help they need on their journeys.Key Responsibilities:Assist customers...


  • San Francisco, California, United States Big 5 Full time

    As a Sales Floor Associate at Big 5, you will be responsible for delivering exceptional customer service and ensuring a productive shopping experience for all clients. Your duties will include proposing add-on sales to customers, answering telephones, and providing product descriptions. Additionally, you will be responsible for retrieving and stocking...


  • San Francisco, California, United States Safeway Full time

    Safeway - Grocery Associate / Team MemberAs a valued member of our team, you will be the face of the Company, interacting with customers in a friendly and helpful manner. Your responsibilities will include:Welcoming and assisting customers with their shopping needsProviding excellent customer service and resolving any issues that may ariseWorking...